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Carlos Ghosn feedback on net

Renault India Private Limited Feedback

Dear Len Thanks for not responding. I am moving to court now & sending the legal notice to following parties to by this weekend: Regards Tapesh On Sat, Sep 29, 2012 at 4:36 PM, Tapesh Tiwari wrote: Reminder On Mon, Sep 24, 2012 at 1:11 PM, Tapesh Tiwari wrote: "If possible please share the contact details of Mr. Carlos Ghosn with me, if not please let me know I will find it & share it accordingly." Please share On Fri, Sep 21, 2012 at 8:43 PM, CURRAN Len wrote: Sir, I wasn't clear on your purpose. I am interested to know on what grounds you believe Renault is a failure in india and the reasons you believe we are failing. Regards Len Curran Vice President Sales & Marketing Renault India Private Limited Sent via BlackBerry From: Tapesh Tiwari To: CURRAN Len Sent: Fri Sep 21 16:33:44 2012 Subject: Re: Hi ! Dear Len Please find my reply below : I understand but I have no involvement with Logan which is now a Mahindra product. I had seen the performance of car during my visit to paris should be very frank I had taken that car by seeing the name of Renault not by seeing the name of Mahindra. How can I help you? You can not help me, this was me who was trying to help you by spending my time on sharing the feedback. Now I pretty sure what 's the failure of Renault in India. If possible please share the contact details of Mr. Carlos Ghosn with me, if not please let me know I will find it & share it accordingly. Regards Tapesh On Fri, Sep 21, 2012 at 7:35 PM, CURRAN Len wrote: I understand but I have no involvement with Logan which is now a Mahindra product. How can I help you? Len Curran Vice President Sales & Marketing Renault India Private Limited Sent via BlackBerry From: Tapesh Tiwari To: CURRAN Len Sent: Fri Sep 21 15:56:01 2012 Subject: Re: Hi ! Dear Sir Thanks for your prompt reply but it heart me baldly. May be for you it's related to 'Logan Car' but being an customer I had shown my faith on the french as technology & Renault as an company. Regards Tapesh On Fri, Sep 21, 2012 at 6:57 PM, CURRAN Len wrote: Dear Sir, is your issue with a Logan car? Len Curran Vice President Sales & Marketing Renault India Private Limited Sent via BlackBerry From: Tapesh Tiwari To: CURRAN Len Sent: Fri Sep 21 15:15:56 2012 Subject: Hi ! Dear Len Hope you are doing good enjoying a good health ! Brief about me : I am one of that person who had shown interest in the product when Renault had launch it's first car in India, with the collaboration of Mahindra. Experience : I wanted to share the feedback about the my car to you two months back but then I had think is this a worth for spending my time on this. Because the entire automotive sector these days in India is looking to either in selling or in exporting. Customer base, customer complaints are none of his use. Issue: From the day one I had taken the delivery of car, before entering into the car my experience was, Please take it back from me. I am fade up in writing mail that's why I had created a blog specially for my problems. http://mahindra-renault.blogspot.in/2010/01/thanks-to-facebook-i-get-reply-from.html http://tapeshtiwari.wordpress.com/ Hope you will take it these comments in an positive spirits & will able to take any call on this. Regards Tapesh ---------- Forwarded message ---------- From: VARGHESE Gini Date: Wed, Jul 25, 2012 at 3:35 PM Subject: FW: Required Contact Details To: "tapesht@gmail.com" Dear Tapesh Sorry for the inconvenience you facing in reaching us…please find below email ID of Mr. Len Curran len.curran@renault.com If you need any assistance kindly, let us know. Best Regards Gini VARGHESE | Secretary to Len CURRAN Sales & Marketing RENAULT INDIA PRIVATE LIMITED ( RIPL) ASV Ramana Towers, #37 – 38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai – 600017 Phone : 044 39104 231 | Mobile : 91 8939933225 | e mail : gini.varghese@renault.com | www.renault.co.in From: SUBBIAH Kumar Sent: Wednesday, July 25, 2012 1:03 PM To: VARGHESE Gini; RAGHAVENDRAN Beena Subject: FW: Required Contact Details FYI. Thanks, S. Kumar +91 3910 4220 + 91 99625 92833 Renault India Private Limited, ASV Ramanas Towers, 4th Floor, 37&38, Venkatnarayana Road, T Nagar, Chennai 600 017 From: Tapesh Tiwari [mailto:tapesht@gmail.com] Sent: Wednesday, July 25, 2012 12:50 PM To: SUBBIAH Kumar Subject: Re: Required Contact Details My reason for sharing the customer feedback for the products & work which Renault is doing from past 6 years in the market On Tue, Jul 24, 2012 at 6:27 PM, Tapesh wrote: Ok then I have to communicate on the postal address given with min. Of corporate affairs Sent from my iPhone On 24-Jul-2012, at 5:39 PM, SUBBIAH Kumar wrote: I cannot share any information about them. Please share your background and the reason for the enquiry. Thanks, S. Kumar +91 3910 4220 + 91 99625 92833 Renault India Private Limited, ASV Ramanas Towers, 4th Floor, 37&38, Venkatnarayana Road, T Nagar, Chennai 600 017 From: Tapesh Tiwari [mailto:tapesht@gmail.com] Sent: Tuesday, July 24, 2012 3:23 PM To: SUBBIAH Kumar Subject: Re: Required Contact Details Please confirm are you able to share it ? On Mon, Jul 23, 2012 at 12:38 PM, Tapesh Tiwari wrote: Dear Kumar Subbiah Could you please share the e-mail id of following officials of Renault India Private Limited : 1.MARC NASSIF 2.LEONARD STEPHEN CURRAN Regards Tapesh

My Conversation with Pawan Goenka

My First mail to Mr. Pawan Goenka ******************************** Dear Pawan Ji Today I was going through an article where your were stating " Mahindra can be called the Maruti of the UV/SUV segment." Should be very frank it looks very funny to me based upon my past experience with both the companies. I can understand that one that article you were talking about your market positioning in SUV segment but I will again request you please in future never do this comparison because still in automobile segment people see Maruti with respect. One end Maruti who work upon customer complaints until & unless customer is saying yes now " I am happy! & will tell to others as well" & on another end the organisation lead by you. I am sharing one incident during my visit in one of Maruti workshop & they were discussing upon one feedback upon why a customer had given one point less in a service experience. According to customer he had given less number because he had to wait for more than 15 Min. in taking the delivery of his car & believe me after that incident I didn't notice that any of the customer had wait more than 15 Min. in that works shop.In fact my personal experience was always WOW with Maruti, they not only admit their problem but also provide the timely & satisfactory solution to their customer. Simultaneously in your workshop people have to visit multiple times for the same problem. I have numerous incident in my memories where I had called several times for the common problems like over heating, A/c is not working, car get dent in the workshop etc etc. Pawan Ji, today's consumer not leaving in era of '30 mins nahi toh free' but now their expectation had reached on the extend of 'pasand na aaye topaise wapas' It's my humble request from you being loyal customer of Maruti from the next time please don't compare your company with Maruti. Your company will take decades in being the 10% of Maruti, if not believing on my words please check your market reports & find out how many people are buying your product more than one time, I don't have the numbers but I am pretty sure that will not even the 1% of Maruti. Please don't take it as an negative manner because I am not belong to any PR agency who take money for writing & run such anti competitor movement on net. I am writing what I am feeling from the day one. That's why from the day one I had from each contact point in your organisation, " Please take your car back !" Regards Tapesh From:goenka.pawan@mahindra.com on dated Sep 22 to me Dear Mr. Tiwari, I appreciate your frank mail to me and accept the criticism. Having said that let me add – 1) I have utmost respect for Maruti. They have been consistently on top of JDPower customer satisfaction surveys and at least in India seen as company to benchmark when it comes to customer centricity. 2) I do not know what has led you to create such poor image of Mahindra but we do try as hard as anyone else to make our customers happy – yes we will not replace a car if a customer decides that he does not like the car. If other car companies do that, more power to them. We cannot match them. Besides as you have guessed all I had said was when it comes to SUVs we have model range to meet everyone’s needs just like Maruti does for hatchbacks. I do not want Mahindra to be compared to any other car company. Please accept my apologies if I have hurt your sentiments by the headline in TOI. Warm regards, Pawan Goenka My Reply to Mr. Goenka on dated Sep 22 Dear Pawan Ji Please find my reply below:

I appreciate your frank mail to me and accept the criticism.

Thanks !

Having said that let me add – 1) I have utmost respect for Maruti. They have been consistently on top of JDPower customer satisfaction surveys and at least in India seen as company to benchmark when it comes to customer centricity.

Yes they are ! You will hardly get a people who say that I will say no to Maruti.

2) I do not know what has led you to create such poor image of Mahindra

My case is not a Venus effect, it happens in Mahindra service centers on daily basis. It's not me, I can share with you at least 10 people who are owning or own Mahindra Vehicle & having the same image. In fact after taking one they had never chose it next time. Reasons behind that are very simple, multiple complaints on the same issue, problem in fundamental things( e.g.fading of paint, Car got dent during service in workshop only) which you can not even think from a car manufacturer. FYI I am referring few sites which can describe my words in a more supportive manner : http://www.consumercourt.in/product-services/73115-mahindra-logan-clutch-front-suspension.html http://www.mouthshut.com/cars-suvs/Mahindra-Renault-Logan-reviews-925071574 Still If you don't agree with me please visit to any of best rated scored service centers according to your company official data here in NCR (with out informing them prior on Sunday or Saturday ) & meet with any 10 customers , you need not ask with me why I am saying so. As a precaution I am telling don't try ever to inspect any vehicle as per your company service delivery check list because that's not your company culture that's why you will find each & every delivery is far head from delivery checklist. Forget about validating complaints which was raised by clients at time of giving the car at the time of service.

but we do try as hard as anyone else to make our customers happy

I am really sorry to say but for this wrong perception in each company & for this company management is responsible. These days this is a state of art quality you will find in each management graduate - by virtue of MS-Excel.By the way these days every organisation is hiring these type of people big in number to show this type of statement to his board.

Yes we will not replace a car if a customer decides that he does not like the car. If other car companies do that, more power to them. We cannot match them.

Don't worry these days People are busy in chasing politician once they will get free they will start chasing corporate personality in public forum then every one will start doing the same.

Please accept my apologies if I have hurt your sentiments by the headline in TOI.

It's OK. I know this not going to give me any things that's why closing this e-mail thread here only but still I want that MAHINDRA AND MAHINDRA LIMITED board will spend some time on this that's why sending the hard copy of this e-mail to below mention people. Regards Tapesh CC To: NARAYANAN VAGHUL Anand Gopal Mahindra DEEPAK SHANTILAL PAREKH Arun Kumar Nanda ASHOK SEKHAR GANGULY BHARAT NAROTAM DOSHI VIKRAM SINGH MEHTA Ravindra KRISHNA Kulkarni NADIR BURJOR GODREJ Murugappan Murugappan Muthiah ANUPAM PRADIP PURI Vishakha Nirubhai Desai NARAYAN SHANKAR

Real Situation of Mahindra Renault JV

Dear Satya

Please don't mine but You sounds like advertisement agency person ( I have check your previous update, that's why I am telling you. Anyways that's your job why should I comment on this. ) but for the interest of other people I am updating here that there is no worth for spending money and time with Mahindra Renault product because of following reasons :

1. what is the future of Logan after this happens.? refer ET Articles
http://economictimes.indiatimes.com/News/News-By-Industry/Auto/Automobiles/Renault-to-set-up-own-dealership/articleshow/5525663.cms
So what ever price and value addition activities they are doing, is for clearing the stock so that this company will bear a minimum loss and after that both the partner of this JV will say bye to each other.

End Results: Customer will suffer because he will get the spare parts at higher price.

2. Re Sell Value : Re sell value of this car is nothing ?
I have tried to re sell but not getting any value, so if a customer will buy he will face not only difficulty in maintaining it but in selling also. So one should not buy this.

3. Looks : The looks of this car is criticized by a lot of auto experts from day one. In looks it looks like a old generation car which companies use to produce till 90. So no fun in investing it.

4. Fashion: These days if you look up all the companies are making their models into curving style and crystals lights while Logan is still on the same days back trends. In fact Mahindra is continuously working on these ground on it's existing model but they had not done in logan, I think it was just for saving the cost.

5. Value : As this was mention at the time of launching this product in India, Indian company has produce it at lower cost in comparison to French company. But actually that was not an achievement it was the value which they had cut from this car, that's why launching of logan was not a big show here in India.

6. Service : Mahindra have very poor service record . So I don't think there is a fun of buying the automobile product any company who is poor in service, because these days all the Automobile products are coming with a lot technology enable system and with these kind of product you can not go to with any road side mech., In fact these days people even don't prefer to do so.

7. Power steering : Power steering is very hard, specially in case of you are Hyundai lover.

8. Poor Service Network : You could get a problem in car any where because of any reason, that's why you prefer a car which have a wide service network. If you look up to Mahindra from Delhi to Lucknow there are 10 dist. and they have only one service center, so please forget that they will come there to help you, which they really can, but who will serve to a customer ? " AS USUAL SAME OLD INDIAN APPROACH ! "

9. Previous Client Segment : If you recall your history, than you will find 10 years back very hardly any one use to buy any product from Mahindra or If will really segment it before Mahindra Bolero, you would find very hardly any urban people who was owning a Mahindra's Products and still they don't have that kind of capabilities and skill that they serve to that segment.

10. Old Track Record: If you check Mahindra past sales record you will find it that maximum of their sale was for government sector, and all of us know what is criteria for any government buying ? They had develop their capabilities and skills to serve to cater only that segment not for the common people .

11. Current PR Exercise : Last but not the least , if you look up the current pr exercise of this company which they are doing right now. There are two channels which are currently running auto reviews from that in one they are doing a lot of BTL & ATL exercise just to avoid negative vibes of market.

But reality is this, that finally customer is suffering because of both of them and I had spend this time just because I just want to aware to other people so that they will not suffer and buy a right product. I am not big enough that I will give any quote to this company, they will get their destiny by own, my responsibility is towards this society which I am full filling by making aware to others.

Sorry dear instead of telling my entire experience I had X- ray them but should be very frank now I really don't want to tell any things to Mahindra Renault Ear plug ( Customer Care Department ). So just sharing the crisp of the problem to others.

Regards

Tapesh

Thanks to Facebook I get the reply from Mahindra Renault !

Dear Santhanam

Greetings!

I really appreciate you efforts & mail !But on a few points which I just want to bring in your kind attention.

First business is not science, where you straightly said 2+2=4 , So please I have already get the revision
of this theory from your colleagues in past also. You have to understand how much time you are spending
is addressing that problem is the main factor.

If a customer is coming to you numerous time for so many time be you are ready to address it free of cost
it is going to cost a customer in itself a lot. I can tell you n number of problem, on which I had complaint so
many times but these are still there, so if you want to justify your organization in those front so please
don't waste your time I think that's more important than mine.

As far as satisfaction part is concern, i would like to clear your perceptions about satisfaction by giving the
two example, hope this will able to clear your doubt about my satisfaction level:

First case : You have pointed some problem and you get that work done in the given time and as per your
expectation in one go, that's called the Superb level of satisfaction !

Second Case: You have pointed some problem and when you have not get the work done in the told time of vendor.
and when it will happen repetitively than you will stop raising your voice and start thinking that there is fun of
pointing of your vender because you have taken a wrong decision, that you have choose this option. so please shut
your mouth your self and do your work.

The satisfaction definition which you are talking is like second one, where I am quite because I know , I had taken
a wrong decision in showing my faith in Mahindra Renault product.

During this conversation, I have miss main point on which I am requesting from your organization from day one
to take your product back and you have tried to address it by pointing out the usages of car.
Mr.Santhanam, Please let me know in my case, what you expect from me ? That i should not use this and have to
wait reply from your organisation side which I have not received two years back. Than definitely this is my Mistake
I will keep it in my mind.

Regards

Tapesh





At 07:31 PM 1/25/2010, SANTHANAM.S@mahindrarenault.com wrote:
Dear Mr. Tapesh,

Further to our discussions of today, we note that your car last reported to the workshop of M/s Koncept Automobiles, Noida on 31st Dec’09 for running repairs & general checkup. The mileage covered at that time was 33,573 kms which is good usage in the 2 years period the car has been in operation with you. The car was duly attended to and delivered to your satisfaction on the same day.

We are confident that the car is performing fine and that you would continue to derive good performance. We are available at service for any of the concern related to the performance of your LOGAN. You can call me / write to me at the mentioned mail ID.

Regards,
S.Santhanam,

My Reply to Mr . Anand Mahindra Tweets

Dear Sir

Congratulation for this achievement.

But I just want to bring your kind attention towards the common people who have shown the interest in your past products by showing the interest in your company and products and now suffering due to numerous reason due fault in your servicing system. Even they don't any single spot & full proof solution window where they get the solutions. I know it's not commercially viable to come in up front and say ok we will do it but sir, being a Indian we always associated a feeling of belonging with every things.

For your kind notice I am sharing my experience about M&M , it's not in a organize manner and I know you have to spend a time in this but Sorry, Now I am so fad up that I will not want to say you that you will put a lot's of even your time in this.

http://mahindra-renault.blogspot.com/

Regards

Tapesh
(0995369909)