Thanks to Facebook I get the reply from Mahindra Renault !

Dear Santhanam

Greetings!

I really appreciate you efforts & mail !But on a few points which I just want to bring in your kind attention.

First business is not science, where you straightly said 2+2=4 , So please I have already get the revision
of this theory from your colleagues in past also. You have to understand how much time you are spending
is addressing that problem is the main factor.

If a customer is coming to you numerous time for so many time be you are ready to address it free of cost
it is going to cost a customer in itself a lot. I can tell you n number of problem, on which I had complaint so
many times but these are still there, so if you want to justify your organization in those front so please
don't waste your time I think that's more important than mine.

As far as satisfaction part is concern, i would like to clear your perceptions about satisfaction by giving the
two example, hope this will able to clear your doubt about my satisfaction level:

First case : You have pointed some problem and you get that work done in the given time and as per your
expectation in one go, that's called the Superb level of satisfaction !

Second Case: You have pointed some problem and when you have not get the work done in the told time of vendor.
and when it will happen repetitively than you will stop raising your voice and start thinking that there is fun of
pointing of your vender because you have taken a wrong decision, that you have choose this option. so please shut
your mouth your self and do your work.

The satisfaction definition which you are talking is like second one, where I am quite because I know , I had taken
a wrong decision in showing my faith in Mahindra Renault product.

During this conversation, I have miss main point on which I am requesting from your organization from day one
to take your product back and you have tried to address it by pointing out the usages of car.
Mr.Santhanam, Please let me know in my case, what you expect from me ? That i should not use this and have to
wait reply from your organisation side which I have not received two years back. Than definitely this is my Mistake
I will keep it in my mind.

Regards

Tapesh





At 07:31 PM 1/25/2010, SANTHANAM.S@mahindrarenault.com wrote:
Dear Mr. Tapesh,

Further to our discussions of today, we note that your car last reported to the workshop of M/s Koncept Automobiles, Noida on 31st Dec’09 for running repairs & general checkup. The mileage covered at that time was 33,573 kms which is good usage in the 2 years period the car has been in operation with you. The car was duly attended to and delivered to your satisfaction on the same day.

We are confident that the car is performing fine and that you would continue to derive good performance. We are available at service for any of the concern related to the performance of your LOGAN. You can call me / write to me at the mentioned mail ID.

Regards,
S.Santhanam,

My Reply to Mr . Anand Mahindra Tweets

Dear Sir

Congratulation for this achievement.

But I just want to bring your kind attention towards the common people who have shown the interest in your past products by showing the interest in your company and products and now suffering due to numerous reason due fault in your servicing system. Even they don't any single spot & full proof solution window where they get the solutions. I know it's not commercially viable to come in up front and say ok we will do it but sir, being a Indian we always associated a feeling of belonging with every things.

For your kind notice I am sharing my experience about M&M , it's not in a organize manner and I know you have to spend a time in this but Sorry, Now I am so fad up that I will not want to say you that you will put a lot's of even your time in this.

http://mahindra-renault.blogspot.com/

Regards

Tapesh
(0995369909)