Real Situation of Mahindra Renault JV

Dear Satya

Please don't mine but You sounds like advertisement agency person ( I have check your previous update, that's why I am telling you. Anyways that's your job why should I comment on this. ) but for the interest of other people I am updating here that there is no worth for spending money and time with Mahindra Renault product because of following reasons :

1. what is the future of Logan after this happens.? refer ET Articles
http://economictimes.indiatimes.com/News/News-By-Industry/Auto/Automobiles/Renault-to-set-up-own-dealership/articleshow/5525663.cms
So what ever price and value addition activities they are doing, is for clearing the stock so that this company will bear a minimum loss and after that both the partner of this JV will say bye to each other.

End Results: Customer will suffer because he will get the spare parts at higher price.

2. Re Sell Value : Re sell value of this car is nothing ?
I have tried to re sell but not getting any value, so if a customer will buy he will face not only difficulty in maintaining it but in selling also. So one should not buy this.

3. Looks : The looks of this car is criticized by a lot of auto experts from day one. In looks it looks like a old generation car which companies use to produce till 90. So no fun in investing it.

4. Fashion: These days if you look up all the companies are making their models into curving style and crystals lights while Logan is still on the same days back trends. In fact Mahindra is continuously working on these ground on it's existing model but they had not done in logan, I think it was just for saving the cost.

5. Value : As this was mention at the time of launching this product in India, Indian company has produce it at lower cost in comparison to French company. But actually that was not an achievement it was the value which they had cut from this car, that's why launching of logan was not a big show here in India.

6. Service : Mahindra have very poor service record . So I don't think there is a fun of buying the automobile product any company who is poor in service, because these days all the Automobile products are coming with a lot technology enable system and with these kind of product you can not go to with any road side mech., In fact these days people even don't prefer to do so.

7. Power steering : Power steering is very hard, specially in case of you are Hyundai lover.

8. Poor Service Network : You could get a problem in car any where because of any reason, that's why you prefer a car which have a wide service network. If you look up to Mahindra from Delhi to Lucknow there are 10 dist. and they have only one service center, so please forget that they will come there to help you, which they really can, but who will serve to a customer ? " AS USUAL SAME OLD INDIAN APPROACH ! "

9. Previous Client Segment : If you recall your history, than you will find 10 years back very hardly any one use to buy any product from Mahindra or If will really segment it before Mahindra Bolero, you would find very hardly any urban people who was owning a Mahindra's Products and still they don't have that kind of capabilities and skill that they serve to that segment.

10. Old Track Record: If you check Mahindra past sales record you will find it that maximum of their sale was for government sector, and all of us know what is criteria for any government buying ? They had develop their capabilities and skills to serve to cater only that segment not for the common people .

11. Current PR Exercise : Last but not the least , if you look up the current pr exercise of this company which they are doing right now. There are two channels which are currently running auto reviews from that in one they are doing a lot of BTL & ATL exercise just to avoid negative vibes of market.

But reality is this, that finally customer is suffering because of both of them and I had spend this time just because I just want to aware to other people so that they will not suffer and buy a right product. I am not big enough that I will give any quote to this company, they will get their destiny by own, my responsibility is towards this society which I am full filling by making aware to others.

Sorry dear instead of telling my entire experience I had X- ray them but should be very frank now I really don't want to tell any things to Mahindra Renault Ear plug ( Customer Care Department ). So just sharing the crisp of the problem to others.

Regards

Tapesh

Thanks to Facebook I get the reply from Mahindra Renault !

Dear Santhanam

Greetings!

I really appreciate you efforts & mail !But on a few points which I just want to bring in your kind attention.

First business is not science, where you straightly said 2+2=4 , So please I have already get the revision
of this theory from your colleagues in past also. You have to understand how much time you are spending
is addressing that problem is the main factor.

If a customer is coming to you numerous time for so many time be you are ready to address it free of cost
it is going to cost a customer in itself a lot. I can tell you n number of problem, on which I had complaint so
many times but these are still there, so if you want to justify your organization in those front so please
don't waste your time I think that's more important than mine.

As far as satisfaction part is concern, i would like to clear your perceptions about satisfaction by giving the
two example, hope this will able to clear your doubt about my satisfaction level:

First case : You have pointed some problem and you get that work done in the given time and as per your
expectation in one go, that's called the Superb level of satisfaction !

Second Case: You have pointed some problem and when you have not get the work done in the told time of vendor.
and when it will happen repetitively than you will stop raising your voice and start thinking that there is fun of
pointing of your vender because you have taken a wrong decision, that you have choose this option. so please shut
your mouth your self and do your work.

The satisfaction definition which you are talking is like second one, where I am quite because I know , I had taken
a wrong decision in showing my faith in Mahindra Renault product.

During this conversation, I have miss main point on which I am requesting from your organization from day one
to take your product back and you have tried to address it by pointing out the usages of car.
Mr.Santhanam, Please let me know in my case, what you expect from me ? That i should not use this and have to
wait reply from your organisation side which I have not received two years back. Than definitely this is my Mistake
I will keep it in my mind.

Regards

Tapesh





At 07:31 PM 1/25/2010, SANTHANAM.S@mahindrarenault.com wrote:
Dear Mr. Tapesh,

Further to our discussions of today, we note that your car last reported to the workshop of M/s Koncept Automobiles, Noida on 31st Dec’09 for running repairs & general checkup. The mileage covered at that time was 33,573 kms which is good usage in the 2 years period the car has been in operation with you. The car was duly attended to and delivered to your satisfaction on the same day.

We are confident that the car is performing fine and that you would continue to derive good performance. We are available at service for any of the concern related to the performance of your LOGAN. You can call me / write to me at the mentioned mail ID.

Regards,
S.Santhanam,

My Reply to Mr . Anand Mahindra Tweets

Dear Sir

Congratulation for this achievement.

But I just want to bring your kind attention towards the common people who have shown the interest in your past products by showing the interest in your company and products and now suffering due to numerous reason due fault in your servicing system. Even they don't any single spot & full proof solution window where they get the solutions. I know it's not commercially viable to come in up front and say ok we will do it but sir, being a Indian we always associated a feeling of belonging with every things.

For your kind notice I am sharing my experience about M&M , it's not in a organize manner and I know you have to spend a time in this but Sorry, Now I am so fad up that I will not want to say you that you will put a lot's of even your time in this.

http://mahindra-renault.blogspot.com/

Regards

Tapesh
(0995369909)

After all these incident I will stronglly recommend that one shoudl not buy a new launch car, specially by a compnay who is new in that domain because of following reason :

Points to be taken care before buying a car :

> How old that compnay is in the market ?

> How old are their service station ?
As you take the example of seervice station they had make their system effective by doing a lot of exercise to improve their servicing system by understanding their customer problem .. they are not a person dependent company, for every small problem they had created a system so that they can overcome with that... but for the rest it is missing in India, be that will be any one ... all are just on paper their mind are blank.. be that will
be Hyundai, Honda, Mahindra, GM.... they can do only one things if you notice their problem they can note it and say we will do it.. and they will do it on your time, your fuel.. and every things from your pocket..

Do you think this is justify that you will bear the cost of their mistakes... ?

Hi, I had Purchased a Car from Mahindra Renault car Name Logan, i am facing a numerous problem, i am sharing the same on WEB because i really want that no one will suffer like me.

I had send a mail to every person ( A copy of that communications is given below ), for your knowledge i would like to tell you for getting the reply from Mahindra & Mahindra Limited & Renault you have to send the reply then only he will think upon it, and even that they will tell you that " This was customer Fault " ," How would i Know ?".

For you knowledge i am also updating the name of the person to whom i had mailed along with their designations :


1.Rajesh Jejurikar
Managing Director
Mahindra Renault
Please click here to know more about himself ( http://www.mahindrarenault.com/mahindrarenault/Mahindra-Renult/board_md.html )

2.Nalin Mehta
Vice President
Mahindra Renault
( http://www.mahindrarenault.com/mahindrarenault/Mahindra-Renult/board_vp.html )

3.Fabrice Jelecroix
Vice President, Quality
Mahindra Renault
( http://www.mahindrarenault.com/mahindrarenault/Mahindra-Renult/board_vpq.html )
and the last but not only least the one and only

Dr. Pawan Goenka
President (Automotive Sector)
Mahindra & Mahindra Limited
( http://www.mahindra.com/OurGroup/group_mngt_pavan_goenka.html )

If you still intersted to buy such a car it's upto your wish.

To know about more please mail , me at tapesht@gmail.com, i will explain some more
technical problem with this car.
Regards,

tapesh
To: "MEHTA NALIN-MRL" , , From: tapesh Subject: RE: My queries is still pending.Cc: , , , ,Jejurikar.rajesh@mahindrarenault.com,jelecroix.fabrice@mahindrarenault.comDear Mr. Pawan Goenka,Sir, In my life i have never purchased any newly launched product because i know there are lot of problem consist with newly launched products, specifically in automobile product, because they have a numerous issues like,1. Sales Pressure: Their employees do fake commitments due to sales pressure. 2. They don't entertain their customer with professional manner, they listen half of things and 3. After sales you have to face a lot of service network, part problem.4. They don't have proper system to entertain their customerqueries/feedback or if do then they only full fill the formalities.5. There was no proper feedback available about the product in the market,it's also contain a lot of technical problem.6. Their staff was not so efficient that they can do the proper service of theUnfortualitelly i have done this mistake my own, and i have purchased,Complaint ID : HB14/0019At 03:36 PM 2/13/2008, tapesh wrote:
can i get update from any one this?At 10:57 PM 2/7/2008, MEHTA NALIN-MRL wrote:
Dear sir,Our dealer is in touch with you. We assure you an honest and fair resolution. Regards Nalin -----Original Message-----From: "tapesh" To: "MEHTA NALIN-MRL" ; "contactus@mahindrarenault.com" ; "contactus-as@mahindra.com" Cc: "As.president@mahindra.com" ; "tophan@konceptauto111.com" ; "AHUJA.MAHESH@mahindra.com" ; "KUMAR.DHARMESH@mahindra.com" Sent: 2/7/08 12:46 PMSubject: RE: My queries is still pending.Dear Nalin Ji,I hope you have not gone through my entire mail and the informationwhich you are getting from your channel is not proper, for your convincei am putting my point in front of you, and expect that you will takethe necessary action to resolve it.***********************************************************************1. I have purchased a Mahindra Renault car on dated 10thDec. 2007, form Noida, Koncept Automobile. At the timeof booking i had told them i don't need any sticker on thecar but when they have given me deliver it was looking likea promotional car.2. I have not get the assured accessories .3. While taking the delivery i have shown the all documentswhich was available with me, and clearly told them that idon't have any other documents, and i can not give you morethan this, i have rented accommodations, i don't have any thingsapart from rend deed, if you can give me then it's ok, other wiseit's i will look some other person for the same.4. To resolve they had told me that they would like to meet withme personally, but till now no one has come to me explain aboutthe matter,although for this meeting they had proposed me.5. Now my car got accident, and i can't claim it for the insurancebecause i don't have the Registration Certificate, and even for this igot contradictory statement from your dealer side, yesterday theyhad told me that it can be done on the bases of the receipts whichi had paid for the registration, and we will send our person to pickedyour car, but today when no one has approached me then i had calledat their no. then they start telling me a new story that they can't takeit because of the RC problem.************************************************************Regards,tapeshAt 09:18 PM 2/6/2008, MEHTA NALIN-MRL wrote:>Dear sir,>I understand dealer is in touch with you to resolve your registration >problem. I am told you are opening the bank account and dealer is >assisting you.>I assure you of our best services .>>Regards>Nalin>>-----Original Message----->From: "tapesh" >To: "contactus@mahindrarenault.com" ; >"contactus-as@mahindra.com" >Cc: "As.president@mahindra.com" ; >"tophan@konceptauto111.com" ; >"AHUJA.MAHESH@mahindra.com" ; >"KUMAR.DHARMESH@mahindra.com" ; >"mehta.nalin@mahindrarenault.com" >Sent: 2/6/08 8:19 PM>Subject: My queries is still pending.>>To Ms. Roma Balwani ,>Vice President- Head,>Corporate Communications,>Mahindra & Mahindra Limited 5th floor,>Mahindra Towers,>G.M. Bhosale Marg,>Worli,>Mumbai- 400018>India.>Phone - +91-22- 2493 1441>Fax - +91-22- 2490 0830>Email - balwani.roma@mahindra.com>>>Dear Ms. Roma Balwani,>>I am frequently trying to approach different concern person in>regards of the problem which i facing form the dealer and>I know they must be really busy with their daily work.>>>So i will request you can spare 5 min. for me, please forward>my mail sent earlier (a copy of that is below) to the concern person>in this regards.>>I am so sorry i am disturbing you again and again, i will if you can>give me the e-mail id or phone no. so that i can convey my problems>to him.>>Regards,>>tapesh>>> >Date: Sat, 02 Feb 2008 12:58:07 +0530> >To: goenka.pavan@mahinrda.com,goenka.pavan@mahindramail.com,> >As.president@mahindra.com> >From: tapesh > >Subject: Fwd: RE: My queries is still pending.> >Cc: KUMAR.DHARMESH@mahindra.com> >> >To> >Mr. Pawan Goenka> >Mahindra & Mahindra Limited 5th floor,> >Mahindra Towers,> >G.M. Bhosale Marg,> >Worli,> >Mumbai- 400018> >India.> >> >> >Dear Mr. Pawan,> >> >I have called to several people to in your organisation> >to resolve my query, but apart from several time taking> >assurance, i have not got any responce, from them,I know> >they must be really busy with their daily work.> >> >But if you can spare 5 min. for me, please do reply> >to my mail sent earlier (a copy of that is below).> >> >Although for your convince i am sending the initial mail> >which i have send to the Dealer and Your local executive,> >but still for your convince i am updating my worries below:> >***********************************************************************> >1. I have purchased a Mahindra Renault car on dated 10th> >Dec. 2007, form Noida, Koncept Automobile. At the time> >of booking i had told them i don't need any sticker on the> >car but when they have given me deliver it was looking like> >a promotional car.> >> >2. I have not get the assured accessories .> >> >> >3. While taking the delivery i have shown the all documents> >which was available with me, and clearly told them that i> >don't have any other documents, and i can not give you more> >than this, i have rented accommodations, i don't have any things> >apart from rend deed, if you can give me then it's ok, other wise> >it's i will look some other person for the same.> >> >4. To resolve they had told me that they would like to meet with> >me personally, but till now no one has come to me explain about> >the matter,although for this meeting they had proposed me.> >> >> >5. Now my car got accident, and i can't claim it for the insurance> >because i don't have the Registration Certificate, and even for this i> >got contradictory statement from your dealer side, yesterday they> >had told me that it can be done on the bases of the receipts which> >i had paid for the registration, and we will send our person to picked> >your car, but today when no one has approached me then i had called> >at their no. then they start telling me a new story that they can't take> >it because of the RC problem.> >> >With Regards,> >> >tapesh> >> >> >> >>Delivered-To: tapesh@.com> >>X-Envelope-From: > >>Priority: normal> >>Subject: RE: My queries is still pending.> >>Date: Mon, 28 Jan 2008 18:43:48 +0530> >>X-MS-Has-Attach:> >>X-MS-TNEF-Correlator:> >>Thread-Topic: My queries is still pending.> >>Thread-Index: AchhrW8UuK1PDXtNSMih8oNSzys/dwAAbIgg> >>From: > >>To: > >>Cc: > >>X-OriginalArrivalTime: 28 Jan 2008 13:13:50.0923 (UTC)> >>FILETIME=[9FDC11B0:01C861AF]> >>X-NetcoreSecure9-ECMScanner-Information: Please contact Netcore Support> >>for more information> >>X-NetcoreSecure9-ECMScanner: Found to be clean> >>X-NetcoreSecure9-ECMScanner-SpamCheck: not spam,> >> CTSCORE : 0 X-CTCH-RefID:> >> str=0001.0A090205.479DD526.010E:SCFSTAT987995,> >> ss=1, fgs=0, SpamAssassin (not cached, score=1.637, required 5,> >> BAYES_00 -2.60, DEAR_SOMETHING 0.10, HTML_TAG_BALANCE_BODY 1.26,> >> RDNS_NONE 0.10, ROUND_THE_WORLD_LOCAL 2.70, TW_SG 0.08)> >>X-NetcoreSecure9-ECMScanner-SpamScore: s> >>X-NetcoreSecure9-ECMScanner-From: ahuja.mahesh@mahindra.com> >>> >>Thanks a lot , will check for timing on day after morning.> >>> >>Regards,> >>> >>> >>Mahesh Ahuja> >>> >>> >>> >>> >>----------> >>From: tapesh [mailto:tapesh@indiamart.com]> >>Sent: Monday, January 28, 2008 6:28 PM> >>To: AHUJA MAHESH> >>Cc: KUMAR DHARMESH> >>Subject: RE: My queries is still pending.> >>> >>Dear Mr. Mahesh,> >>> >>You can come down day after tomm. for the meeting.> >>> >>Regards,> >>> >>tapesh> >>> >>> >>At 04:51 PM 1/28/2008, AHUJA.MAHESH@mahindra.com wrote:> >>>Dear Mr. Tapesh,> >>>> >>>I have gone thru the mails written to your goodself and us, and am> >>>feeling that matter is getting complex.> >>>> >>>I would request you to please give us some time to speak to you or meet> >>>to resolve the matter as in mails it is taking longer to understand and> >>>resolve your concerns.> >>>> >>>Assuring you best services always.> >>>> >>>Regards,> >>>> >>>> >>>Mahesh Ahuja> >>>> >>>99710-32590> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>----------> >>>From: tapesh [mailto:tapesh@.com]> >>>Sent: Monday, January 28, 2008 4:37 PM> >>>To: Tophan> >>>Cc: AHUJA MAHESH> >>>Subject: My queries is still pending.> >>>> >>>Dear Mr. Tophan,> >>>> >>>there are four points which i have mention in my mail,> >>>which are still pending. In our today conversation i have> >>>only try to find out the possible, alternate, so that i will> >>>not suffer due to this.> >>>> >>>> >>>Regards,> >>>> >>>tapesh> >>>> >>>At 01:37 PM 1/28/2008, Tophan wrote:> >>>>Dear Mr. Tapesh,> >>>>As I speak to you I m trying to open your bank account in Delhi for> >>>>registration documentation which is badly needed since there is no> >>>>option remaining. If we become unable to do the same we will do the> >>>>registration in U.P. as you get agree today. Again I m very sorry for> >>>>the inconvenience .I again request you to keep trust on us & assure you> >>>>to provide our best service always.> >>>>Thanks With Regards> >>>>Tophan Pattanayak> >>>>9999025555> >>>>> >>>>> >>>>----------> >>>>From: tapesh [mailto:tapesh@.com]> >>>>Sent: Monday, January 28, 2008 10:34 AM> >>>>To: AHUJA.MAHESH@mahindra.com; customercare@konceptauto111.com;> >>>>tophan@konceptauto111.com> >>>>Subject: Re: FW: Fourth Reminder> >>>>> >>>>I am still waiting for your reply?> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>> >>>>At 04:38 PM 1/24/2008, AHUJA.MAHESH@mahindra.com wrote:> >>>>> >>>>Dear Tophan,> >>>>> >>>>Please clarify customer queries and revert immediately.> >>>>> >>>>Why these lapses?> >>>>> >>>>Please revert.> >>>>> >>>>> >>>>Regards,> >>>>> >>>>> >>>>Mahesh Ahuja> >>>>> >>>>----------> >>>>From: tapesh [mailto:tapesh@.com]> >>>>Sent: Wednesday, January 23, 2008 3:46 PM> >>>>To: AHUJA MAHESH> >>>>Cc: customercare@konceptauto111.com; KUMAR DHARMESH> >>>>Subject: RE: Fourth Reminder> >>>>> >>>>Dear Mr. Mahesh,> >>>>> >>>>Your reply is awaited.> >>>>> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>At 10:38 AM 1/18/2008, tapesh wrote:> >>>>> >>>>Dear Mr. Mahesh,> >>>>> >>>>1. I have diss. about the all documents which i have with the Sales > Person> >>>>who had interact at the time of sales deal, and whatever documents i had,> >>>>given to her and clearly told here that i have only these documents > and can> >>>>not arrange more than this.> >>>>> >>>> If they have any doubt then why she had refuse to give me the car ?> >>>> "Sorry> >>>>i have not any other documents, please refund my money and take your car> >>>>back, if you can do the same." For your knowledge i have given the same> >>>>statement to that lady also. if you have any doubt give me here no. i > will> >>>>put her on conference call with you.> >>>>> >>>>> >>>>2. For your kind information the ' YOUR CONSULTANT ' has come to me> >>>>not for the collecting the documents but she had come for collecting the> >>>>cheque i have not received any follow up from dealer side nor from the> >>>>' M & M' side in regards of registration.> >>>>> >>>>3. As far as he stickers issues is concern, before giving the booking> >>>>amount, i have request that i don't need any stickers on the car, if> >>>>i you are putting then keep the car with your self, but after this they> >>>>have put it, please clarify " WHY SO ?"> >>>>> >>>>4. As far as mat issue is concern i think that is my fault that i have> >>>>not taken the things from your dealer in writing ? " I AM SO SORRY> >>>>THIS IS MY FAULT " I GOT A LESSON FOR FUTURE.> >>>>> >>>>> >>>>Your reply is awaited.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>> >>>>At 04:34 PM 1/17/2008, AHUJA.MAHESH@mahindra.com wrote:> >>>>> >>>>Dear Mr. Tapesh,> >>>>> >>>>Thanks for your acknowledgement.> >>>>> >>>>I have checked with our dealer as per them some registration documents> >>>>( Address Proof ) is pending.> >>>>> >>>>Dealer has confirmed that consultant was sent to your office twice for> >>>>collection of the document but due to some reasons she could not get> >>>>the documents.> >>>>> >>>>Request you to please inform us when our person can come to collect> >>>>documents so that registration process can be completed.> >>>>> >>>>Hope above claify issues,if something pending please feel free to call> >>>>or write.> >>>>> >>>>Regards,> >>>>> >>>>> >>>>Mahesh Ahuja> >>>>> >>>>099710-32590> >>>>> >>>>PS. Sushma- Please ensure we send a person to collect documents after> >>>>we hear from Mr. Tiwari.> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>----------> >>>>From: tapesh [mailto:tapesh@.com]> >>>>Sent: Tuesday, January 15, 2008 7:29 PM> >>>>To: AHUJA MAHESH> >>>>Cc: KUMAR DHARMESH> >>>>Subject: RE: Fourth Reminder> >>>>> >>>>Dear Mr. Mahesh,> >>>>> >>>>I have forward you two mails, can i expect the> >>>>reply on that mail also ?> >>>>> >>>>Once i will get the reply on all the issues which> >>>>i have raised in front of you and then i will put my> >>>>side on this . For your convince i am updating> >>>>that mail below.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>********************************************************************** > ******> >>>>> >>>>> >>>>Date: Tue, 15 Jan 2008 13:29:08 +0530> >>>>To: ahuja.mahesh@mahindra.com> >>>>From: tapesh > >>>>Subject: FW: endorsement> >>>>Date: Thu, 03 Jan 2008 17:54:04 +0530> >>>>To: koncept111@airtelbroadband.co.in> >>>>From: tapesh > >>>>Subject: FW: endorsement> >>>>> >>>>Dear Sir,> >>>>> >>>>I have Purchased a Logan Car from your showroom, on> >>>>10th Dec 2007 from you. Please arrange the RC of that> >>>>car asap.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>********************************************************************** > ************> >>>>> >>>>> >>>>At 04:30 PM 1/15/2008, AHUJA.MAHESH@mahindra.com wrote:> >>>>> >>>>Dear Sir,> >>>>> >>>>We are thankful for your valuable feed back.> >>>>> >>>>You may notice that we have standard prices and prominent diplays are> >>>>also there in shoowroms, apart from print ads, however, registration> >>>>amounts vary accross states and that makes on road price vary.> >>>>> >>>>I have attached a reply from dealer against your other complaints.> >>>>> >>>>In case there is something still pending request you to please speak or> >>>>write back.> >>>>> >>>>> >>>>Regards,> >>>>> >>>>> >>>>Mahesh Ahuja> >>>>099710-32590> >>>>> >>>>----------> >>>>From: tapesh [ mailto:tapesh@.com]> >>>>Sent: Tuesday, January 15, 2008 1:29 PM> >>>>To: AHUJA MAHESH> >>>>Subject: Fwd: Fourth Reminder> >>>>> >>>>Dear Ma> >>>>> >>>>> >>>>> >>>>Date: Wed, 09 Jan 2008 15:57:08 +0530> >>>>To: koncept111@airtelbroadband.co.in,mahesh.ahuja@mahindra.com> >>>>From: tapesh > >>>>Subject: Fourth Reminder> >>>>> >>>>Dear All,> >>>>> >>>>Despite several reminder, i have not received any> >>>>reply. Is any other procedure to follow you people?> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>At 10:50 AM 1/8/2008, tapesh wrote:> >>>>> >>>>Dear All,> >>>>> >>>>i have not received any response till now.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>> >>>>> >>>>At 02:30 PM 1/5/2008, tapesh wrote:> >>>>> >>>>Second Reminder..> >>>>> >>>>For the Same issue.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>> >>>>> >>>>> >>>>At 06:10 PM 1/4/2008, tapesh wrote:> >>>>> >>>>Dear Sir,> >>>>> >>>>Your Reply is awaited.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>At 06:17 PM 1/3/2008, tapesh wrote:> >>>>> >>>>> >>>>>Date: Fri, 14 Dec 2007 12:37:29 +0530> >>>>>To: dnsadmin@renault.fr> >>>>>From: tapesh >%20>>>>>>%20>>>>>Dear%20All,>%20>>>>>>%20>>>>>First%20your%20Noida%20Delar%20name,%20i%20have%20not%20find%20in%20the%20Dealer%20selection%20>%20name.>%20>>>>>>%20>>>>>i%20have%20purchased%20a%20logan,%20from%20Koncept%20delarer%20..first%20i%20have%20find%20a>%20>>>>>lot%20price%20diff.%20in%20alll%20the%20dealers%20this%20is%20very%20bad%20impressions%20for>%20>>>>>the%20company%20like%20you...%20will%20usggest%20you%20make%20it%20flat%20every%20where..>%20>>>>>other%20wise%20in%20such%20a%20case%20you%20will%20diff.%20losse%20some%20of%20your%20sales>%20>>>>>lead..b/c%20of%20this%20impression.>%20>>>>>>%20>>>>>even%20for%20the%20acce.%20the%20person%20has%20commited%20me%20for%20the%20double%20foot>%20>>>>>mat..%20but%20when%20i%20have%20checked%20it%20was%20single..>%20>>>>>>%20>>>>>Second%20before%20taking%20the%20delivery%20i%20have%20clearlly%20instruct%20to%20the%20lady>%20>>>>>who%20was%20assiting%20me%20that%20please%20do%20not%20put%20any%20stickers%20in%20the%20back%20of>%20>>>>>the%20car...it%20relly%20appeal%20very%20cheap..to%20me..but%20when%20i%20had%20gone%20for>%20>>>>>deilvery%20there%20are%20lot%20stickers%20were%20there...b/c%20i%20had%20taken%20the>%20>>>>>delivery%20in%20the%20late%20evening%20there%20was%20no%20light%20in%20the%20showroom,%20where>%20>>>>>they%20have%20shown%20me%20the%20car..so%20i%20have%20also%20noticed..%20but%20when%20i%20come>%20>>>>>to%20home%20then%20i%20have%20noticed%20it%20and%20called%20to%20that%20lady%20for%20the%20same..>%20>>>>>she%20had%20promissed%20me%20that%20she%20will%20rectify%20it%20by%20tomm.%20but%20i%20have%20not>%20>>>>>recived%20any%20call%20from%20her%20side%20in%20this%20regards....>%20>>>>>>%20>>>>>i%20have%20buy%20many%20cars%20perviously%20but%20i%20have%20not%20such%20a%20kind%20of%20feedback>%20>>>>>from%20any%20company%20like%20M&%20M..>%20>>>>>>%20>>>>>At%20the%20last%20i%20am%20sending%20this%20e-mail%20at%20this%20e-mail%20id%20b/c%20the%20chassis>%20>>>>>no%20which%20my%20delar%20has>%20>>>>>mention%20in%20my%20Invoice%20is">mailto:tapesh@.com>>%20>>>>>>%20>>>>>Dear%20All,>%20>>>>>>%20>>>>>First%20your%20Noida%20Delar%20name,%20i%20have%20not%20find%20in%20the%20Dealer%20selection%20>%20name.>%20>>>>>>%20>>>>>i%20have%20purchased%20a%20logan,%20from%20Koncept%20delarer%20..first%20i%20have%20find%20a>%20>>>>>lot%20price%20diff.%20in%20alll%20the%20dealers%20this%20is%20very%20bad%20impressions%20for>%20>>>>>the%20company%20like%20you...%20will%20usggest%20you%20make%20it%20flat%20every%20where..>%20>>>>>other%20wise%20in%20such%20a%20case%20you%20will%20diff.%20losse%20some%20of%20your%20sales>%20>>>>>lead..b/c%20of%20this%20impression.>%20>>>>>>%20>>>>>even%20for%20the%20acce.%20the%20person%20has%20commited%20me%20for%20the%20double%20foot>%20>>>>>mat..%20but%20when%20i%20have%20checked%20it%20was%20single..>%20>>>>>>%20>>>>>Second%20before%20taking%20the%20delivery%20i%20have%20clearlly%20instruct%20to%20the%20lady>%20>>>>>who%20was%20assiting%20me%20that%20please%20do%20not%20put%20any%20stickers%20in%20the%20back%20of>%20>>>>>the%20car...it%20relly%20appeal%20very%20cheap..to%20me..but%20when%20i%20had%20gone%20for>%20>>>>>deilvery%20there%20are%20lot%20stickers%20were%20there...b/c%20i%20had%20taken%20the>%20>>>>>delivery%20in%20the%20late%20evening%20there%20was%20no%20light%20in%20the%20showroom,%20where>%20>>>>>they%20have%20shown%20me%20the%20car..so%20i%20have%20also%20noticed..%20but%20when%20i%20come>%20>>>>>to%20home%20then%20i%20have%20noticed%20it%20and%20called%20to%20that%20lady%20for%20the%20same..>%20>>>>>she%20had%20promissed%20me%20that%20she%20will%20rectify%20it%20by%20tomm.%20but%20i%20have%20not>%20>>>>>recived%20any%20call%20from%20her%20side%20in%20this%20regards....>%20>>>>>>%20>>>>>i%20have%20buy%20many%20cars%20perviously%20but%20i%20have%20not%20such%20a%20kind%20of%20feedback>%20>>>>>from%20any%20company%20like%20M&%20M..>%20>>>>>>%20>>>>>At%20the%20last%20i%20am%20sending%20this%20e-mail%20at%20this%20e-mail%20id%20b/c%20the%20chassis>%20>>>>>no%20which%20my%20delar%20has>%20>>>>>mention%20in%20my%20Invoice%20is(+)> >>>>> >>>>---DISCLAIMER--------------------------------------------------------- > -------------------> >>>>The contents of this E-mail (including the contents of the> >>>>enclosure/(s) or attachment/(s) if any) are privileged and confidential> >>>>material of Mahindra and Mahindra Limited (M&M) and should not be> >>>>disclosed to, used by or copied in any manner by anyone other than the> >>>>intended addressee/(s). If this E-mail (including the enclosure/(s) or> >>>>attachment/(s) if any ) has been received in error, please advise the> >>>>sender immediately and delete it from your system. The views expressed> >>>>in this E-mail message (including the enclosure/(s) or attachment/(s)> >>>>if any) are those of the individual sender.> >>>>---------------------------------------------------------------------- > --------------------> >>>>> >>>>X-MimeOLE: Produced By Microsoft Exchange V6.5> >>>>Received: from EX-MMWOR.corp.mahindra.com ([190.2.130.31]) by> >>>>MMEX-AO.corp.mahindra.com with Microsoft SMTPSVC(6.0.3790.1830); Fri,> >>>>11 Jan 2008 18:04:39 +0530> >>>>MIME-Version: 1.0> >>>>Content-Type: multipart/alternative;> >>>> boundary="----_=_NextPart_003_01C8544E.54FB5980"> >>>>Received: from MMEX-GATE.corp.mahindra.com ([190.3.166.152]) by> >>>>EX-MMWOR.corp.mahindra.com with Microsoft SMTPSVC(6.0.3790.1830); Fri,> >>>>11 Jan 2008 18:04:37 +0530> >>>>Received: from imss ([172.23.0.102]) by MMEX-GATE.corp.mahindra.com> >>>>with Microsoft SMTPSVC(6.0.3790.1830); Fri, 11 Jan 2008 18:04:36 +0530> >>>>Received: from ([172.23.0.98]) by mahindra.com ([172.23.0.102]) with> >>>>ESMTP (TREND IMSS SMTP Service 7.0) id 085c509700015b19 for> >>>>; Fri, 11 Jan 2008 18:06:22 -0000> >>>>Received: from host.cpanel29.com (unknown [69.16.195.52]) by 8300_2> >>>>(Symantec Mail Security) with ESMTP id 6D6CC498012 for> >>>>; Fri, 11 Jan 2008 18:03:11 +0530 (IST)> >>>>Received: from [122.162.238.173] (port=1378 helo=CRE) by> >>>>host.cpanel29.com with smtp (Exim 4.68) (envelope-from> >>>>) id 1JDJ5X-0006AE-9A for> >>>>AHUJA.MAHESH@mahindra.com; Fri, 11 Jan 2008 07:34:21 -0500> >>>>Content-class: urn:content-classes:message> >>>>Subject:> >>>>Date: Fri, 11 Jan 2008 18:04:14 +0530> >>>>Message-ID: <002f01c8544e$48f558c0$6301a8c0@cre>> >>>>X-MS-Has-Attach:> >>>>X-MS-TNEF-Correlator:> >>>>Thread-Index: AchUTlVdibdx+q3KT7enOkJo6YwlSA==> >>>>From: > >>>>To: > >>>>> >>>>Sir,> >>>> In refrence to the above mail.> >>>>> >>>> 1. As far as the concern of foot mat there was no such type of> >>>> committment and now it is clarified with customer.> >>>> 2. The concern of stickers also clarified as after third day calling> >>>> immediately.> >>>>> >>>>> >>>>With regards> >>>>Sushma Rawat> >>>>Koncept Automobiles> >>>>> >>>>> >>>> There is one more concern regarding registration number which is not> >>>> mentioned in customer's mail this is just because as the> >>>> customer has not submitted the documents.> >>>>> >>>>> >>>>> >>>>----- Original Message -----> >>>>From: > >>>>To: > >>>>Sent: Wednesday, January 09, 2008 7:11 PM> >>>>Subject: Regarding No Reply From your dealer side...> >>>>> >>>>> >>>>To Ms. Roma Balwani ,> >>>>Vice President- Head,> >>>>Corporate Communications,> >>>>Mahindra & Mahindra Limited 5th floor,> >>>>Mahindra Towers,> >>>>G.M. Bhosale Marg,> >>>>Worli,> >>>>Mumbai- 400018> >>>>India.> >>>>Phone - +91-22- 2493 1441> >>>>Fax - +91-22- 2490 0830> >>>>Email - balwani.roma@mahindra.com> >>>>> >>>>> >>>>Dear Ms. Roma Balwani,> >>>>> >>>>I am frequently trying to approach different concern person in> >>>>regards of the problem which i facing form the dealer and> >>>>I know they must be really busy with their daily work.> >>>>> >>>>> >>>>So i will request you can spare 5 min. for me, please forward> >>>>my mail sent earlier (a copy of that is below) to the concern person> >>>>in this regards.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>Date: Wed, 09 Jan 2008 15:57:08 +0530> >>>>To: koncept111@airtelbroadband.co.in,mahesh.ahuja@mahindra.com> >>>>From: tapesh > >>>>Subject: Fourth Reminder> >>>>> >>>>Dear All,> >>>>> >>>>Despite several reminder, i have not received any> >>>>reply. Is any other procedure to follow you people?> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>At 10:50 AM 1/8/2008, tapesh wrote:> >>>>> >>>>> >>>>Dear All,> >>>>> >>>>i have not received any response till now.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>> >>>>> >>>>At 02:30 PM 1/5/2008, tapesh wrote:> >>>>> >>>>> >>>>Second Reminder..> >>>>> >>>>For the Same issue.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>> >>>>> >>>>> >>>>At 06:10 PM 1/4/2008, tapesh wrote:> >>>>> >>>>> >>>>Dear Sir,> >>>>> >>>>Your Reply is awaited.> >>>>> >>>>Regards,> >>>>> >>>>tapesh> >>>>> >>>>At 06:17 PM 1/3/2008, tapesh wrote:> >>>>> >>>>> >>>>> >>>>Date: Fri, 14 Dec 2007 12:37:29 +0530> >>>>To: dnsadmin@renault.fr> >>>>From: tapesh > >>>>> >>>>Dear All,> >>>>> >>>>First your Noida Delar name, i have not find in the Dealer selection > name.> >>>>> >>>>i have purchased a logan, from Koncept delarer ..first i have find a lot> >>>>price diff. in alll the dealers this is very bad impressions for the> >>>>company> >>>>like you... will usggest you make it flat every where.. other wise in> >>>>such a> >>>>case you will diff. losse some of your sales lead..b/c of this > impression.> >>>>> >>>>even for the acce. the person has commited me for the double foot mat..> >>>>but> >>>>when i have checked it was single..> >>>>> >>>>Second before taking the delivery i have clearlly instruct to the > lady who> >>>>was assiting me that please do not put any stickers in the back of the> >>>>car...it relly appeal very cheap..to me..but when i had gone for deilvery> >>>>there are lot stickers were there...b/c i had taken the delivery in the> >>>>late> >>>>evening there was no light in the showroom, where they have shown me the> >>>>car..so i have also noticed.. but when i come to home then i have> >>>>noticed it> >>>>and called to that lady for the same.. she had promissed me that she will> >>>>rectify it by tomm. but i have not recived any call from her side in this> >>>>regards....> >>>>> >>>>i have buy many cars perviously but i have not such a kind of feedback> >>>>from> >>>>any company like M& M..> >>>>> >>>>At the last i am sending this e-mail at this e-mail id b/c the chassis no> >>>>which my delar has> >>>>mention in my Invoice is ' MA1LSR4CB7ZK26026 ' , the survey form > which you> >>>>have given> >>>>in not accepting.> >>>>> >>>>> >>>>Regards,> >>>>> >>>>Tapesh Tiwari> )> >>>>> >>>>---DISCLAIMER--------------------------------------------------------- > -------------------> >>>>The contents of this E-mail (including the contents of the> >>>>enclosure/(s) or attachment/(s) if any) are privileged and confidential> >>>>material of Mahindra and Mahindra Limited (M&M) and should not be> >>>>disclosed to, used by or copied in any manner by anyone other than the> >>>>intended addressee/(s). If this E-mail (including the enclosure/(s) or> >>>>attachment/(s) if any ) has been received in error, please advise the> >>>>sender immediately and delete it from your system. The views expressed> >>>>in this E-mail message (including the enclosure/(s) or attachment/(s)> >>>>if any) are those of the individual sender.> >>>>---------------------------------------------------------------------- > --------------------> >>>>> >>>>> >>>>---DISCLAIMER--------------------------------------------------------- > -------------------> >>>>The contents of this E-mail (including the contents of the> >>>>enclosure/(s) or attachment/(s) if any) are privileged and confidential> >>>>material of Mahindra and Mahindra Limited (M&M) and should not be> >>>>disclosed to, used by or copied in any manner by anyone other than the> >>>>intended addressee/(s). If this E-mail (including the enclosure/(s) or> >>>>attachment/(s) if any ) has been received in error, please advise the> >>>>sender immediately and delete it from your system. The views expressed> >>>>in this E-mail message (including the enclosure/(s) or attachment/(s)> >>>>if any) are those of the individual sender.> >>>>---------------------------------------------------------------------- > --------------------> >>>>> >>>> >>>---DISCLAIMER---------------------------------------------------------- > ------------------> >>>The contents of this E-mail (including the contents of the enclosure/(s)> >>>or attachment/(s) if any) are privileged and confidential material of> >>>Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used> >>>by or copied in any manner by anyone other than the intended> >>>addressee/(s). If this E-mail (including the enclosure/(s) or> >>>attachment/(s) if any ) has been received in error, please advise the> >>>sender immediately and delete it from your system. The views expressed> >>>in this E-mail message (including the enclosure/(s) or attachment/(s) if> >>>any) are those of the individual sender.> >>>----------------------------------------------------------------------- > -------------------> >>>> >>> >>---DISCLAIMER----------------------------------------------------------- > -----------------> >>The contents of this E-mail (including the contents of the enclosure/(s)> >>or attachment/(s) if any) are privileged and confidential material of> >>Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used> >>by or copied in any manner by anyone other than the intended> >>addressee/(s). If this E-mail (including the enclosure/(s) or> >>attachment/(s) if any ) has been received in error, please advise the> >>sender immediately and delete it from your system. The views expressed in> >>this E-mail message (including the enclosure/(s) or attachment/(s) if> >>any) are those of the individual sender.> >>------------------------------------------------------------------------ > ------------------> >>